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Support

If you need assistance with your purchase or Luxe Self portal access, you’re in the right place.

Most questions can be resolved below.

Luxe Self Portal Access

If it’s your first time logging in:

  1. Check the email you used to register.
  2. Look for an email from accounts@thrivecart.net with the subject:
    [Course Author Name] Verify your email to access your courses
  3. Click “Sign in to your account”
  4. You’ll be taken to the Luxe Self Portal to create your password.

After that, you can log into the Luxe Self portal here anytime.

  1. Check your spam or junk folder.
  2. Search your inbox for: accounts@thrivecart.net
  3. Make sure you’re checking the email address used at checkout.

If you still can’t find it, use the Luxe Self portal password reset link here.

If that does not work, contact support using the form below.

  1. Go to the Luxe Self portal here.
  2. Click “Forgot Password?”
  3. Enter the email address used at checkout. You’ll receive a password reset email from accounts@thrivecart.net.
  4. Follow the link in that email to set a new password.
  1. Log into the Luxe Self portal here.
  2. Your programs will appear automatically on your dashboard.

If you don’t see your program:

  • Make sure you are logged in with the same email address you used at checkout.
  • If you have multiple email addresses, try logging out and signing in with the correct one.

Access is always tied to the email used when purchasing.

If your email address has changed, contact support using the form below.
Include:

  • Your full name
  • The original email used at checkout
  • The new email you would like associated with your account
  • The name of the program you purchased

We’ll update your account manually.

Billing & Payments

Your receipt is sent immediately after purchase from:

accounts@thrivecart.net

Search your inbox for that address.

If you cannot find it, check your spam or junk folder.

You can also view your purchase history here.

Enter the email used at checkout and click “Send Me My Link”.

If you see a charge from Luxe Self or Kriya LLC, it may be related to:

  • A one-time purchase
  • A payment plan installment
  • A subscription renewal

To review your purchase history, visit the payment portal here.

Enter your purchase email and click “Send Me My Link”.

To update your payment details:

  1. Go to the payment portal here.
  2. Enter the email used at checkout.
  3. Click “Send Me My Link”.
  4. Check your email for a message from accounts@thrivecart.net with the subject: “Update info / view purchase history”
  5. Follow the link to update your payment information.

All payment updates are handled securely through this link.

Refund terms vary by program.

Please review the full refund policy here.

If you would like to request a refund under the stated policy, contact support and include:

  • Your full name
  • The program purchased
  • The email used at checkout

If you see two charges:

  • Confirm whether one is a payment plan installment
  • Check your purchase history in the payment portal here.

If the duplicate charge does not match your purchase history, contact support using the form below and include:

  • Your full name
  • The email used at checkout
  • A screenshot of the charge (if possible)

We will review it promptly.

Program Access & Materials

Most Luxe Self programs include lifetime access.

If access details were different, they were clearly stated on the sales page at the time of purchase.

  1. Go to the Luxe Self Portal here.
  2. Log in using the email address used at checkout.
  3. Your programs will appear on your dashboard.

If you have purchased more than one program, all active programs will be listed in your account.

If you do not see your program, confirm you are logged in with the correct purchase email.

Downloadable materials are located inside the lesson where they are referenced.

Look for:

  • A download button
  • A link labeled “Download”
  • Or a resources section within the lesson

Click the link or button to download the file to your device.

If you do not see a download option, the lesson may not include a downloadable resource.

Luxe Self is eco-friendly and does not include a physical component.

All exercises, content and videos are hosted inside the portal.

Some programs are fully self-paced.

Larger programs may follow a structured release schedule, with new content made available weekly.

If a program includes scheduled content releases, this will be clearly stated on the sales page and inside the program.

You can move through the material at your own pace.

However, lessons are designed to build on one another, so completing them in order is recommended for the best experience.

If you prefer to revisit specific topics, you are free to do so at any time.

Log into the Luxe Self portal here.

All active programs associated with your purchase email will appear on your dashboard.

If you do not see one of your programs:

Confirm you are logged in with the same email used at checkout.

If you have multiple email addresses, log out and try the correct one.

Each program will open separately from your dashboard.

First, refresh the page.

If the lesson still does not appear:

  • Confirm you are logged in with the correct purchase email.
  • Make sure the content has already been released (some programs follow a weekly release schedule).
  • Try opening the portal in a different browser.

If the lesson should be available and you still cannot access it, contact support using the form below and include:

  • The program name
  • The lesson or module name
  • The email used at checkout

We’ll review your access and assist you.

Videos are available for streaming inside the Luxe Self portal.

Video downloads are not available.

If your connection is unstable, try accessing the lesson from a different browser or device.

Technical Issues

First, check your spam or junk folder.

Search your inbox for:

accounts@thrivecart.net
support@luxeself.com

Add these addresses to your contacts to help ensure delivery.

If you use multiple email addresses, confirm you are checking the same email used at checkout.

If you still do not receive expected emails, contact support using the form below.

Try the following:

  • Refresh the page.
  • Clear your browser cache.
  • Try a different browser (Chrome or Safari are recommended).
  • Disable any VPN or ad blocker temporarily.

If the issue continues, contact support and include:

  • The link to the page
  • The program name
  • The lesson name
  • The device and browser you are using
  • A screenshot if possible

Try the following:

  • Refresh the page.
  • Clear your browser cache.
  • Try accessing the portal from a different browser or device.
  • Disable any VPN or browser extensions.

If the issue continues, contact support and include:

  • The link to the page
  • The program name
  • The lesson name
  • The device and browser you are using
  • A screenshot if possible

The Luxe Self portal works on most modern browsers and devices.

If you experience issues:

  • Update your browser to the latest version.
  • Try a different browser.
  • Try accessing the portal from another device.

If the issue continues, contact support with details about your device and browser.

Still Need Help?

If your question is not answered above, please submit a support request using the form below.

To help us assist you quickly, include:

  • Your full name
  • The email address used at checkout
  • The name of the program (if applicable)
  • A clear description of the issue

Support Hours

Monday- Friday 9AM-5PM Pacific Time

We respond within one business day.

Requests submitted outside business hours will be addressed on the next business day.

  • This field is for validation purposes and should be left unchanged.
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